Returns & Exchanges
Due to the perishable nature of our specialty Spanish food products, we prioritize food safety and quality above all else. If your order arrives damaged or incorrect, please contact us within 48 hours for a full replacement or store credit.
Inspect Your Order
Upon delivery, immediately check your package for any signs of damage or missing items, especially for temperature-sensitive products like chorizo or cheeses.
Document Issues
Take clear photographs of any damaged packaging or incorrect items to help our team verify the claim with our shipping carriers.
Contact Support
Email our customer service team at support@despanabrandfoods.com with your order number and the photos of the affected products.
Resolution
Once your claim is reviewed, we will issue a refund to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing